Assistance

Assistance

Contact us anytime 24 hours a day, 7 days a week
Online Chat 1.888.774.2424
Shipping & Order Status

Please provide an order number and email address or phone number to find an order.

  • Shipping Information

    Shipping Method Shipping Charge Order By Estimated Delivery
    FREE Standard* $0 12:00 noon CT 3 to 5 business days after shipping.
    Second Business Day** $15 12:00 noon CT 2 to 3 business days after shipping.
    Next Business Day** $25 12:00 noon CT 1 to 2 business days after shipping.

    Shipping is the charge for catalog and internet order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap, and monogramming. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order.

    * Shipping charges and times may vary by merchandise.

    ** Orders placed after 12:00 noon (CT) Friday will be processed Monday. Shipping charges and times may vary by merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

    Last Updated January 11, 2019

  • Additional Shipping Information

    • Items ordered together may be shipped separately. Total shipping charges will be divided between all shipments but not necessarily evenly.
    • For orders that require more than one package, the additional charge for second business day and next business day deliveries will be per package.
    • Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective.
    • For orders of multiple items from different catalogs, shipping charges will be based on the information in the most current catalog.
    • Shipping charges may vary for catalog orders and online orders.
    • Items requiring special delivery have shipping charges indicated on the product page. For those items only, the amount displayed is the total shipping charge.
    • In compliance with U.S. Department of Transportation rules, restricted items such as fragrances must be delivered via standard shipping and cannot be shipped to APO, FPO & DPO addresses.

    Last Updated January 11, 2019

  • U.S. Territories

    There is no additional charge for standard, second business day, and next business day shipping to Puerto Rico, Guam and other U.S. Territories. Your order should arrive 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

    Last Updated January 11, 2019

  • Drop Ship Items

    Drop ship items are shipped directly from the manufacturer to your door. Second day and next day shipping are not available on these items. These items cannot be delivered to APO, FPO, or P.O. Boxes and cannot be gift-wrapped. Additional time should be allowed for processing the order, and heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

    Last Updated January 11, 2019

  • Furniture

    Professional assembly is recommended for some of our merchandise and will be noted when you place your order. Assembly is included with delivery service only for items shipped to AR, AZ, CA, CT, FL, GA, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and the District of Columbia.

    Assembly is available only in certain zip codes in Denver, CO and New Orleans, LA. For other zip codes/cities in Colorado and Louisiana, assembly arrangements and expenses are the responsibility of the customer. The Delivery Company will provide details when scheduling delivery.

    For items shipped to states not listed here, assembly arrangements and expenses are the responsibility of the customer.

    Last Updated December 31, 2018

  • International Deliveries

    A base shipping charge will be quoted at the time of order placement that could be amended at a later date for additional charges in the foreign country. Transit days to the recipient will vary depending upon the destination country. Duties and taxes will be the responsibility of the recipient.

    Last Updated January 11, 2019

  • Perishable Goods

    When ordering, please be prepared to provide each recipient's telephone number(s).

    Most perishable items are shipped directly from our vendors via air within the contiguous U.S. only and cannot be delivered to APO, FPO, or P.O. Boxes.

    These items may incur a shipping charge. The shipping charge for these items are added per item and not calculated on the total dollar amount for all perishable items. Perishables and calculated separately from non-perishable items in your order.

    Shipping charges of Perishable Goods Chart Denotes a Dollar Amount Per Item
    $25.00 and under $9.00
    $25.01 - $50.00 $12.50
    $50.01 - $75.00 $15.50
    $75.01 - $100.00 $18.00
    $100.01 - $125.00 $22.00
    $125.01 - $175.00 $26.50
    $175.01 - $250.00 $29.00
    $250.01 and over $32.00

    Perishables are delivered Tuesday through Friday only; no Saturday, Sunday, Monday, or holiday deliveries. Gift packaging is not available.

    Items arrive in separate boxes and incur separate overnight shipping charges. To ensure product quality, all perishable items (except our complete meals) are packaged individually. Multiple orders of the same item cannot be combined. Our complete meals incur only one shipping charge, making them an exceptional value.

    Any cancellation must be requested at least four (4) days prior to the delivery date.

    Unless noted, most garnishes are not included, but are added as an inspiration for your own presentations.

    Last Updated January 11, 2019.

  • Price Adjustments

    Prices are subject to change. We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase. For questions and adjustments, call 888.774.2424.

    We work hard to ensure the accuracy of pricing on BergdorfGoodman.com, but despite our best efforts, pricing errors may occur.

    • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
    • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

    Last Updated July 2, 2018

  • Restricted/Hazardous (HAZMAT) Items

    Certain customer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances, and other alcohol-based products; our policy is to ship these items as standard shipping (ground only) to continental U.S. locations and Canada (excludes Alaska and Hawaii), and to prohibit the shipping to international locations, including APO/FPO/DPO addresses, Puerto Rico, Guam, and all other U.S. territories.

    Last Updated January 11, 2019.

  • Shipping to Post Office Boxes

    Second-day and next-day shipping are not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

    Last Updated January 11, 2019.