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Assistance

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Returns & Exchanges

At Bergdorf Goodman, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange.

  • Returns are accepted within 60 days of receipt.
  • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable with original tags and packaging (if applicable).
  • Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
  • We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
  • Bergdorf Goodman reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

Returning By Mail

Enclose the Return section of the packing slip with your item(s), noting on the back the reason(s) for return and whether you wish to exchange the item(s) or receive a credit or refund (based on your form of payment).

Merchandise shipped with the enclosed label may be returned FREE if we receive it within 15 days of the delivery date. For a replacement label, call 1.888.774.2424.

If you do not use the enclosed label, please ship your return prepaid and insured to the address on your ticket.

Bergdorf Goodman store purchases may be returned by mail to the store in which it was purchased. Please ship your return prepaid and insured and include a copy of the receipt so that your credit can be easily processed.

To return a gift by mail, simply fill out the return section, note the reason for return, and check the Gift Recipient box. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card.

Please allow 10 to 14 days for processing your return.

Returning In Store

Eligible items may be returned for credit within 60 days of the delivery date. If you do not have the packing slip, please bring your merchandise to Client Services. Neiman Marcus and Last Call cannot accept returns of items purchased from Bergdorf Goodman.

To return a gift in store, just bring the merchandise and your packing slip or receipt to any store sales associate. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card.

Returning International Merchandise

For complete return policy details, please visit www.bergdorfgoodman.com/globalreturns.

Returning Large/Heavy Merchandise

A pickup and/or restock fee may apply.

Last Updated February 1, 2017

Other Items

For cosmetic color consultation, please contact the Bergdorf Goodman store and ask to speak with a cosmetic specialist, who can assist you with selections matching your skin tone and type.

Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).

Last Updated February 1, 2017.