Help

Returns & Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. To receive a FREE return, please return within 15 days of delivery using the pre-paid Smart Label located on the packing slip enclosed with your merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

Returns & Exchanges Last Updated June 9, 2014.

Returning Merchandise By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).

If you use a SmartLabel, shipping on a return will be FREE if returned within 15 days of delivery. If returned after 15 days of delivery, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item(s) prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1.888.774.2424.

Please allow 10 to 14 days for the processing of your return.

Returning Merchandise by Mail Last Updated February 1, 2014.

Other Items
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Please allow 10-14 days for the processing of your return.

Returning Online Purchases In Store

Bergdorf Goodman online and catalog purchases may be returned to the Bergdorf Goodman store. Simply take the packing slip and the merchandise to Client Services. Credit will be given to the original form of payment. Gift recipients will receive a Merchandise Credit Gift Card. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online.

Please note: When a gift is returned, a Bergdorf Goodman merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from Neiman Marcus, Horchow and Bergdorf Goodman, stores, catalog and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.

Store Purchases

Any Bergdorf Goodman merchandise purchased in store should be returned for a refund at the Bergdorf Goodman store where it was purchased.

Please note: When a gift is returned, a Bergdorf Goodman merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from Neiman Marcus, Horchow and Bergdorf Goodman, stores, catalog and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.