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Secure ordering Your online credit card transactions are secure with BergdorfGoodman.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling toll-free 1.888.774.2424 -- 24 hours a day, seven days a week. One of our customer service associates will gladly take your order. Privacy policy To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us. As we continue to develop our Web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information. If you have a Bergdorf Goodman credit card, a separate privacy policy describes collection, use, and protection of information about you and your account. To obtain a copy of our credit card privacy policy:
The information we collect We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with Bergdorf Goodman -- online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number. When you register with us as an online customer, we may ask for additional information, such as your favorite designers. If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. To improve our Web site, we collect non-personal information about how users navigate through the site. We may share this information with our affiliates or other outside companies. How we use the information we collect We use the information we collect for various purposes, including:
The Neiman Marcus Group: We may share the information we collect with our corporate affiliates, including Neiman Marcus, Chef's, and Horchow catalogs and Web sites. Service providers: We provide information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to manage a database of customer information or assist us in distributing e-mails. Other companies: We may provide your information to carefully selected outside companies when we believe their products or services may be of interest to you. Business Transitions: We may transfer or share a copy of personal information about you in the event that The Neiman Marcus Group, Neiman Marcus Direct, BergdorfGoodman.com, or one of its properties, affiliates or subsidiaries, goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our web site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of The Neiman Marcus Group, Neiman Marcus Direct, or BergdorfGoodman.com to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. The Neiman Marcus Group, Neiman Marcus Direct, or BergdorfGoodman.com specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information. Your choices regarding use of the information we collect If you do not want us to share information about you with any company or organization outside The Neiman Marcus Group, Neiman Marcus Direct, or Bergdorf Goodman:
Cookies, Web Beacons, and how we use them A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or “clear gif” is typically a one-pixel image, used to pass information from your computer to a website. We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to BergdorfGoodman.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies. We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here. Children's privacyThe Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and on Web sites that knowingly collect information on children under 13. We do not knowingly collect any personal information from children under the age of 13 on our Web site. No one under the age of 15 should submit any personal information to this or any other Web site without the consent of a parent or guardian. Links to other sites While visiting BergdorfGoodman.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Bergdorf Goodman privacy policy. We encourage you to read that policy before submitting any personal information. Online account registration To make online shopping faster and easier, you may register with BergdorfGoodman.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer. E-mails You will receive promotional e-mails from us only if you have asked to receive them. Each time you receive an e-mail from BergdorfGoodman.com, you will be given the opportunity to "opt-out" or stop receiving them. If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request. Mobile Messaging If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message. Any questions? We'll be happy to provide additional information or answer any questions. Please:
Browser advisory PC users should place their online order using Internet Explorer or Firefox. Macintosh users should place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience. Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update. For the latest Internet Explorer version visit here. Please be aware that BergdorfGoodman.com uses rich media content to improve the user experience. Download and Install Adobe Flash to view the website as it was intended. Warranty information Some items on our Web site have a manufacturer's warranty; this is noted in the product description. To obtain a written warranty for any of these items, send a specific written request to:
Conditions of use, notices and disclaimers When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:
Copyright The following elements of this Web site are the property of BergdorfGoodman.com or our suppliers and are protected by United States and international copyright laws:
The trademarks or trade dress of BergdorfGoodman.com and our affiliates may not be used without our written permission. Trademarks or trade dress include the Bergdorf Goodman name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Bergdorf Goodman products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. Use You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with BergdorfGoodman.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited. Errors and inaccuracies Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. Disclaimer of liability We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. No confidentiality Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission. Applicable law By visiting this Web site, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates. Disputes Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Dallas, Texas. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Texas. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise. Protecting your information As part of our ongoing commitment to ensure that your shopping experience with BergdorfGoodman.com is protected, BergdorfGoodman.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law. Protecting Yourself From Internet Scams It should come as no surprise that one of our highest priorities at The Neiman Marcus Group is keeping your personal information secure and confidential. To that end, we would like to share some of the most common types of Internet scams and suggestions on how you can be aware of and help protect yourself against identity theft. Fictitious Job Offer Emails Alert Email campaigns offering fictitious job offers are a reality. The emails can be quite authentic looking. They often purport to have been sent directly from one of our executives or from our human resources department. Enclosures, such as company information sheets and detailed questionnaires, may display The Neiman Marcus Group logo or the logo of one of our divisions (Neiman Marcus, Horchow, Cusp, Last Call, or Bergdorf Goodman). The emails may include a request for payment of a processing fee of several hundred dollars, and/or they may offer reimbursement for certain job-application or relocation expenses. These emails are fraudulent. The Neiman Marcus Group does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer. We do not authorize recruiters or agents to do any of these things on our behalf. Fraudulent job offers are an unfortunate possibility. Please be aware, as we will not honor them in any way. You should not respond to any of these job offers by revealing personal information, nor should you send any funds in response to them. If you receive one of these fraudulent offers, please report the matter to the U.S. Secret Service. You may also email our security group. Phishing And Spoofing Alert This is when a criminal sends you a phony message or a Website link that appears to be from a legitimate business. They will directly request that you provide personal financial information, such as:
Pop-Up Advertisements Alert Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide personal information in order to receive your gift. By clicking on the link it is possible that you are also downloading viruses designed to capture or destroy information on your computer. Check Scam Alert A similar but low-tech scam circulates occasionally, in the form of a check, purportedly from The Neiman Marcus Group or one of our divisions, and instructions to deposit it right away, usually in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal check, wire transfer, or similar, to some third party to cover taxes, processing fees, administrative costs, or some similarly vague expense. The check you receive in the mail likely would look quite authentic and probably would have our Neiman Marcus Group trademark on it. Do not deposit the check or follow the instructions you receive with it. The check you deposit will bounce; the check you write or funds you wire will clear, before you know about the bounce, and certainly before you can stop payment on your own check. Important Risk-Reducing Tips
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