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  • SHIPPING INFORMATION

    For Canada Information, click here.

    Delivery & Processing Charges (D&P)
    D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but our best approximation and will vary with specific requests, such as gift wrap. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

    FREE Standard Day Delivery
    Unless an expedited service is requested, your order should arrive in approximately 3 to 5 business days after shipping if ordered by 12:00 noon (CT). Some oversized and some items shipped from a vendor, Delivery and Processing charges still apply.

    Last Updated December 24, 2013.

    Two Business Day Delivery
    If second business day delivery is requested, a $15.00 D&P charge will apply. Your order should arrive the next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed Friday after 12:00 noon (CT) or Saturday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes.

    Last Updated December 24, 2013.

    Next Business Day Delivery
    If next business day delivery is requested, a $25.00 D&P charge will apply. Your order should arrive the next business day after shipping if ordered by 12:00 non (CT). Please note overnight orders placed Friday after 12:00 noon (CT) or Saturday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes.

    Last Updated December 24, 2013.

    Alaska, Hawaii, Puerto Rico and Guam Deliveries
    No additional charge will be added to the applicable D&P charges for standard, second business day, and next busines day shipping. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

    Last Updated December 24, 2013.

    International Deliveries
    At this time, we are only able to allow online orders for Canadian addresses. It is not possible to specify any other international destination or U.S. territory when placing an order online. However, you may have your BergdorfGoodman.com purchase shipped to an international address by calling 1 972 556 6080. Duties and taxes will be the responsibility of the recipient.

    Additional Address
    No additional charge will be added to the applicable D&P charges for standard, two business day, and next business day shipping for each additional delivery address.

    Last Updated December 24, 2013.

    • Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly.
    • Some orders may require more than one package to ship; for these shipments the additional charge for two-day and overnight deliveries would be a per-package charge.
    • Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Bergdorf Goodman will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
    • Orders of multiple items from different catalogs will result in D&P from the table in the most current catalog, as D&P tables may vary from catalog to catalog.
    • D&P may vary between catalog orders and Internet orders.
    • Certain items requiring special delivery have D&P charges indicated in parentheses after the price. For those items only, the amount in parentheses is the total delivery charge for that item.
    • In compliance with U.S. Department of Transportation rules, restricted items such as fragrances must be delivered via standard shipping and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.
    • If you request to change the destination address of a shipment in route, an additional charge may be assessed.

    Professional assembly is recommended for some of our merchandise and will be noted when you place your order. Assembly is included with delivery service only for items shipped to PA, NJ, NY and TX. For items shipped to states not listed here, assembly arrangements and expenses are the responsibility of the customer.
    Last Updated July 1, 2014.

    Delivery to Post Office Boxes
    Second-day and next-day shipping are not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

    Restricted/Hazardous (HAZMAT) Items
    Certain customer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances, and other alcohol-based products; our policy is to ship these items as standard D&P (ground only) to continental U.S. locations and Canada (excludes Alaska and Hawaii), and to prohibit the shipping to international locations, including APO/FPO/DPO addresses, Puerto Rico, Guam, and all other U.S. territories.

    Perishable Goods
    When ordering, please be prepared to provide each recipient's telephone number(s).

    Most perishable items are shipped directly from our vendors via air within the contiguous U.S. only and cannot be delivered to APO, FPO, or P.O. Boxes.

    These items may incur a Delivery and Processing charge. The Delivery and Processing charge for these items are added per item and not calculated on the total dollar amount for all perishable items. Perishables and calculated separately from non-perishable items in your order.

    Delivery & Processing charges of Perishable Goods

    BG Logo

    Chart Denotes a Dollar Amount Per Item Please Add
    $25.00 and under
    $9.00
    $25.01 - $50.00
    $12.50
    $50.01 - $75.00
    $15.50
    $75.01 - $100.00
    $18.00
    $100.01 - $125.00
    $22.00
    $125.01 - $175.00
    $26.50
    $175.01 - $250.00
    $29.00
    $250.01 and over
    $32.00

    Perishables are delivered Tuesday through Friday only; no Saturday, Sunday, Monday, or holiday deliveries. Gift packaging is not available.

    Items arrive in separate boxes and incur separate overnight Delivery & Processing charges. To ensure product quality, all perishable items (except our complete meals) are packaged individually. Multiple orders of the same item cannot be combined. Our complete meals incur only one Delivery and Processing charge, making them an exceptional value.

    Any cancellation must be requested at least four (4) days prior to the delivery date.

    Unless noted, most garnishes are not included, but are added as an inspiration for your own presentations.

    Last Updated November 15, 2013.


    Drop Ship Items
    Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

    If you have any questions, please use one of these options to contact us:
    You may call 1 888 774 2424.
    Online Chat
    Email us

  • PRICE ADJUSTMENTS

    Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments, call 1 888 774 2424.

    We work hard to ensure the accuracy of pricing on BergdorfGoodman.com, but despite our best efforts, pricing errors may occur.

    • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
    • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
  • ORDER CANCELLATION

    You may be able to cancel any BergdorfGoodman.com order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. A pickup and/or restocking fee may apply.

    REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

    NON-REGISTERED CUSTOMERS, please call toll-free 1 888 774 2424 to determine order status; to cancel it, please have your order number ready.

  • ALTERATIONS

    Whether you purchased your item at Neiman Marcus, NeimanMarcus.com, Bergdorf Goodman, or BergdorfGoodman.com, alterations are convenient. Simply take your purchase to the nearest full-line Neiman Marcus store or to Bergdorf Goodman, and our master tailors will alter it to fit you perfectly. Standard alteration charges will apply.

  • APPAREL SIZE GUIDES

     
     
    Women's Size Guides
    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.
    Click here for measuring instructions. All measurements are in inches unless otherwise indicated.
      P S M L XL

    SIZE

    2

    4

    6

    8

    10

    12

    14

    16

    BUST

    32½

    33½

    34½

    35½

    36½

    38

    39½

    41

    WAIST

    24

    25

    26

    27

    28

    29½

    31

    32½

    HIP

    35

    36

    37

    38

    39

    40½

    42

    43½

      XS S M L XL XXL

    SIZE

    0

    2

    4

    6

    8

    10

    12

    14

    16

    BUST

    32

    33

    34½

    35½

    36½

    37½

    39

    40½

    41½

    WAIST

    24½

    25 - 26

    27

    28

    29

    30

    31

    32 - 33

    34

    HIPS

    34½

    35 - 36

    37

    38

    39

    40

    41

    42½

    43½

      XS S M L XL XXL

      US  

      0  

      2  

      4  

      6  

      8  

      10  

      12  

      14  

    FRANCE

    32

    34

    36

    38

    40

    42

    44

    46

    ITALY

    36

    38

    40

    42

    44

    46

    48

    50

    UK

    4

    6

    8

    10

    12

    14

    16

    18

    ITALY

    36

    38

    40

    42

    44

    46

    48

    50

    DENMARK

    30

    32

    34

    36

    38

    40

    42

    44

    JAPAN

    3

    5

    7

    9

    11

    13

    15

    17

    BUST

    31

    32

    33

    34½

    35½

    37

    38½

    40

    WAIST

    24

    25

    26

    27

    28

    29 - 30

    31

    32 - 33

    HIPS

    34½

    35½

    36½

    37½

    38½

    40

    41½

    43

      1X 2X 3X

    SIZE

    14

    16

    18

    20

    22

    24

    BUST

    40

    42

    44

    46

    48

    50

    WAIST

    31

    33

    35

    37

    39½

    42

    HIP

    42

    44

    46

    48

    50½

    53

      PXS PS PM PL

    SIZE

    2/4P

    6/8P

    10/12P

    12/14P

    BUST

    32½ - 33½

    34½ - 35½

    36½ - 37½

    39½ - 40½

    WAIST

    24½ - 25½

    26½ - 27½

    28½ - 29½

    31½ - 32½

    HIP

    34½ - 35½

    35½ - 37½

    38½ - 39½

    41½ - 42½

      0 - XS 1 - S 2 - M 3 - L 4 - XL

    HIPS

    31 - 37

    34 - 38

    36 - 42

    40 - 46

    45 - 54

    HEIGHT

    4'9" - 5'1"

    5'0" - 5'4"

    5'2" - 5'8"

    5'5" - 5'8"

    5'6" - 5'10"

    SIZES XS S M L XL

    AMERICAN

    25

    27

    29

    31

    33

    EUROPEAN

    75 cm

    80 cm

    85 cm

    90 cm

    95 cm

    Belt Measuring Instructions
    To find out what size belt you wear, simply follow these guidelines:
    1. First, decide whether you will be wearing the belt at your waist or on your hips (lower rise). This will affect the fit of the belt.
    2. For waist belts, measure around your natural waistline (just at the belly button). This is usually the smallest part of your torso.
    3. For hip belts, measure around the fuller part of your hips (not the fullest), where your low-rise jeans would fall. Note: Hip belts are carried in larger sizes so they can be worn on the hips.
    4. The measurement that you get is your belt size (in inches or centimeters). Note: See our size guide above for inch and centimeter equivalencies.
    5. The size of a belt indicates the measurement from the buckle prong (or other method of closure) to the middle hole of the belt.
     
    AMERICAN EUROPEAN

    6

    36

    7

    37

    8

    38

    9

    39

    10

    40

    11

    41

    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

    • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Hips: Stand with your heels together, and measure around the fullest part of your hips.
     
     
    Men's Size Guides
    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.
    Click here for measuring instructions. All measurements are in inches unless otherwise indicated.
      XS S M L XL XXL XXXL

    NECK (in)

    14 - 14½

    14½ - 15

    15½ - 16

    16 - 16½

    17 - 17½

    18 - 18½

    19 - 19½

    CHEST (in)

    34 - 36

    36 - 38

    38 - 40

    42 - 44

    44 - 46

    46 - 48

    48 - 50

    SLEEVE (in)

    31 - 32

    32 - 33

    33 - 34

    34 - 35

    35 - 36

    36 - 37

    37 - 38

    EUROPEAN

    44 - 46

    46 - 48

    48 - 50

    50 - 52

    52 - 54

    54 - 56

    56 - 58

    AMERICAN (in)

    Neck Size

    14½

    15

    15½

    16

    16½

    17

    17½

    18

    Sleeve Length

    34

    35

    35½

    36

    36½

    37

    37½

    38

    EUROPEAN (cm)

    Neck Size

    37 cm

    38 cm

    39 cm

    41 cm

    42 cm

    43 cm

    44 cm

    46 cm

    Sleeve Length

    87 cm

    89 cm

    90 cm

    91½ cm

    93 cm

    94 cm

    95 cm

    96½ cm

    AMERICAN JACKET SIZE
    (CHEST SIZE IN INCHES)

    34

    36

    38

    40

    42

    44

    46

    48

    50

    EUROPEAN JACKET SIZE

    44

    46

    48

    50

    52

    54

    56

    58

    60

    TROUSERS
    (WAIST SIZE IN INCHES)

    29

    31

    32

    34

    35

    39

    41

    43

    45

      XS S M L XL XXL

    AMERICAN
    (WAIST SIZE IN INCHES)

    24

    26

    28

    30

    32

    34

    36

    38

    40

    42

    44

    46

    EUROPEAN

    40

    42

    44

    46

    48

    50

    52

    54

    56

    58

    60

    62

      S M L XL

    CHEST

    34 - 36

    38 - 40

    42 - 44

    46 - 48

    WAIST

    28 - 30

    32 - 34

    36 - 38

    40 - 42

      S M L XL

    HAND

    7½ - 8

    8½ - 9

    9½ - 10

    10½ - 11

    AMERICAN EUROPEAN ENGLISH

    6

    38

    38½

    6

    7

    39

    39½

    7

    8

    40

    40½

    8

    9

    42

    42½

    9

    10

    43

    10½

    44

    10

    11

    44½

    10½

    11½

    45

    11

    12

    45½

    11½

    13

    47

    12

    Shoe Vendors Using American Sizing
    • Bruno Magli
    • Cole Haan
    • Gucci
    • John Varvatos
    • Puma
    • Salvatore Ferragamo
    Shoe Vendors Using English Sizing
    • Paul Smith
    • Prada
    • Prada Linea Rossa
    • Tod's
    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.
    • Neck: Measure around the middle of neck (at the Adam's apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
    • Chest: Wrap the tape around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
    • Sleeve: Bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
    • Glove: Measure around the dominant hand starting at the knuckles, omitting the thumb.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Inseam: Measure along the inside of the leg just below the crotch to one inch below the ankle.
     
    Kids' Size Guides
    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.
    Click here for measuring instructions. All measurements are in inches unless otherwise indicated.
    SIZE NEWBORN 0-3 MONTHS 3-6 MONTHS 6-9 MONTHS 12 MONTHS 18 MONTHS 24 MONTHS

    AMERICAN

    5½ - 8

    8½ - 12

    12½ -16

    16½ - 19

    20 - 23

    23½ - 26

    26½ - 28

    EUROPEAN

    18 - 19½

    20 - 23½

    24 - 25½

    26 - 27½

    28 - 30½

    31 - 32½

    33 - 35½

    SIZE 2T 3T 4T 5T

    HEIGHT (iN)

    33 - 35½

    36 - 38½

    39 - 41½

    42 - 44½

    WEIGHT (LBS)

    26½ - 28

    28½ - 32

    32½ - 37

    37½ - 42

    AGE (YRS)

    1½ - 2

    2

    2

    4

      XS S M L XL

    SIZE

    4

    5

    6

    6x

    7

    8

    10

    12

    14

    16

    HEIGHT (IN)

    39 - 41½

    42 - 44½

    45 - 46½

    47 - 48½

    49 - 51½

    52 - 53½

    54 - 55½

    56 - 58

    58½ - 60

    61- 62½

    WEIGHT (LBS)

    32½ - 37

    37½ - 42

    42½ - 48

    48½ - 54

    60

    66

    74

    84

    96

    110

    AGE (YRS)

    3

    4

    5

    6

    6 - 7

    7 - 8

    8 - 9

    9 - 10

    10 - 11

    11 - 12

      XS S M L XL

    SIZE

    4

    5

    6

    7

    8

    10

    12

    14

    16

    HEIGHT (IN)

    39 - 41½

    42 - 44½

    45 - 46½

    47 - 48½

    49 - 51½

    52 - 53½

    54 - 55½

    56 - 58

    58½ - 60

    61- 62½

    WEIGHT (LBS)

    32½ - 37

    37½ - 42

    42½ - 48

    48½ - 54

    60

    73

    87

    100

    115

    AGE (YRS)

    4

    5

    6

    7

    7 - 8

    9 - 10

    11 - 12

    12 - 13

    13 - 14

    AMERICAN

    0.0

    ½

    1

    2

    3

    EUROPEAN

    16

    16

    16

    17

    17

    18

    18

    ENGLISH

    N/A

    N/A

    ½

    1

    1

    2

    LENGTH (IN)

    2⅘

    3⅝

    4

    4⅛

    LENGTH (CM)

    7

    8⅓

    8

    9⅕

    10⅕

    10½

    AMERICAN

    4

    5

    6

    7

    8

    9

    10

    EUROPEAN

    19

    19

    20

    20

    21

    22

    22

    23

    23

    24

    25

    25

    26

    27

    ENGLISH

    3

    4

    5

    6

    7

    8

    9

    LENGTH (IN)

    4⅝

    5

    5⅛

    5⅝

    6

    6⅛

    LENGTH (CM)

    10⅘

    11⅖

    11

    12

    12

    12

    13⅓

    14

    14⅓

    14⅗

    15½

    15⅗

    15

    16½

    AMERICAN

    10½

    11

    11½

    12

    12½

    13

    13½

    1

    2

    3

    EUROPEAN

    27

    28

    29

    30

    31

    31

    31

    32

    33

    33

    34

    34

    ENGLISH

    10

    10½

    11

    11½

    12

    12½

    13

    14

    1

    2

    LENGTH (IN)

    6⅝

    7

    7⅛

    7 ¼

    7⅝

    8

    8⅛

    8 ¼

    LENGTH (CM)

    16⅘

    17

    17⅘

    18

    18⅖

    19

    19⅖

    19

    20⅓

    20⅗

    21

    21⅗

    AMERICAN

    4

    5

    6

    7

    WOMEN'S EQUIVALENT

    5

    6

    7

    8

    MEN'S EQUIVALENT

    N/A

    N/A

    N/A

    N/A

    N/A

    6

    7

    EUROPEAN

    35

    36

    36

    37

    37

    38

    38

    39

    ENGLISH

    3

    4

    5

    6

    LENGTH (IN)

    8⅝

    9

    9⅛

    9⅝

    LENGTH (CM)

    21

    22⅕

    22

    23⅕

    23½

    24

    24⅖

    24⅘

  • MERCHANDISE & AVAILABILITY

    BergdorfGoodman.com offers an edited selection of the merchandise available in the Bergdorf Goodman store. We frequently add new designers and exciting products to our selection?stay updated by registering for Bergdorf Goodman email.

    Exclusive Products
    Items developed exclusively for The Neiman Marcus Group may appear at Neiman Marcus, Bergdorf Goodman, Neiman Marcus Direct, Horchow, Last Call, and Cusp, divisions of The Neiman Marcus Group.

    Merchandise Delays
    All items are advertised in good faith. Certain items, however, are subject to unexpected production delays. We will do everything possible to secure these items and fill your order as quickly as possible.

    Colors
    We have made every effort to display as accurately as possible the colors of our products. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

    We reserve the right to limit quantities ordered.

  • YOUR ONLINE ACCOUNT

    Register with BergdorfGoodman.com for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

  • CREDIT CARD USE

    BergdorfGoodman.com accepts the following credit cards for online purchases:

    • Bergdorf Goodman credit card
    • The Neiman Marcus credit card
    • American Express
    • VISA
    • MasterCard
    • Diners Club
    • Discover

    Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

    Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

    Applying for the BG credit card
    When you complete an online BG credit card application, you submit to us certain information that we consider personal and as such should be protected. We assure you that your information can be shared with us in complete confidence - we will not release information concerning your credit card to a third party except in accordance with our Bergdorf Goodman financial privacy policy, which will be mailed to you with your BG credit card if your application is approved.

  • BERGDORF GOODMAN GIFT CARDS

    At BergdorfGoodman.com, you may:

    1. Pay with a BG Gift Card.
    2. Purchase Bergdorf Goodman Gift Cards (in the form of a plastic credit-card style or BG Virtual Gift Card email). BG Gift Cards may be redeemed online or at the Bergdorf Goodman store.
    3. Check the value of BG Gift Card.

    Paying for an online order with a BG Gift Card or a BG Virtual Gift Card:

    • To pay for an online order with a BG Gift Card or a BG Virtual Gift Card, you will need the gift card number, plus, for security purposes, the four-digit code that appears on the back of the traditional card or on the BG Virtual Gift Card.
    • If you are paying with multiple gift cards, you cannot choose the amount to be deducted from each gift card. The balance due is deducted from the gift card with the least value first and then from the remaining gift cards in ascending order.
    • The remaining balance of your order, if any, will need to be charged to a credit card, which can be entered on the payment screen.
    • Any unused value remains on the BG Gift Card or BG Virtual Gift Card until you choose to use it.
    • If you cancel your order once it ships, or if you return your order, you will be mailed a Merchandise Credit Gift Card, provided the returned merchandise is within the return policy guidelines.

    Terms and Conditions (BG Virtual Gift Card)
    The following Terms and Conditions govern your use of the BG Virtual Gift Card and they may only be modified in a writing signed by both parties:

    • BG Virtual Gift Cards may be treated the same as cash.
    • BG Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
    • BG Virtual Gift Card actual cash value is 1/10 of one cent.
    • BG Virtual Gift Cards cannot be purchased with a Bergdorf Goodman Gift Card, nor can they be used to purchase a traditional gift card.
    • BG Virtual Gift Cards cannot be applied as payment on Bergdorf Goodman Credit Card accounts
    • The BG Virtual Gift Card is immediately redeemable once your recipient receives the BG Virtual Gift Card email notification (we'll send it within one business day of order completion).
    • Sales tax is applicable on any merchandise purchased with a BG Virtual Gift Card.
    • Delivery to an incorrect but deliverable email address is the sole responsibility of the purchaser
    • Delivery to a non-existent email address is the sole responsibility of the purchaser.
    • Bergdorf Goodman is not responsible for lost or stolen BG Virtual Gift Cards.

    Terms and Conditions (BG Gift Card) The following Terms and Conditions govern your use of the Bergdorf Goodman Gift Card and they may only be modified in a writing signed by both parties:

    • Bergdorf Goodman Gift Cards may be treated the same as cash.
    • Bergdorf Goodman Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
    • Bergdorf Goodman Gift Card actual cash value is 1/10 of one cent.
    • Bergdorf Goodman Gift Cards cannot be purchased with a Bergdorf Goodman Gift Card, nor can they be used to purchase a traditional gift card.
    • Bergdorf Goodman Gift Cards cannot be applied as payment on Bergdorf Goodman Credit Card accounts
    • The Bergdorf Goodman Gift Card is immediately redeemable once your recipient receives the BG Virtual Gift Card email notification (we'll send it within one business day of order completion).
    • Sales tax is applicable on any merchandise purchased with a Bergdorf Goodman Gift Card.
    • Delivery to an incorrect but deliverable email address is the sole responsibility of the purchaser
    • Delivery to a non-existent email address is the sole responsibility of the purchaser.
    • Bergdorf Goodman is not responsible for lost or stolen Bergdorf Goodman Gift Cards.

    Federal Requirements
    To help the government fight the funding of terrorism and money laundering activities, Federal law now requires Bergdorf Goodman and other retailers to obtain, verify, and record information that identifies customers in connection with certain gift card transactions. Such information includes your name, address, date of birth, and other identifying information, such as your driver's license or passport number.

    Bergdorf Goodman understands how important it is to our customers that such information is kept confidential. We will not use or transfer your information for any purpose other than as permitted or required by law, except with your consent.

    The new law also restricts our ability to offer gift card cash redemptions (other than minimal amounts required by law). In addition, certain returns may need to be processed at the Store Credit Office.

    We appreciate your cooperation with these new requirements. If you have any questions or concerns, please contact Credit Services at 1 800 505 9808.

    More questions? Please contact us with any questions, 24 hours a day, 7 days a week.
    Phone at 1 800 505 9808
    Online Chat
    Email us

  • SALES TAX

    Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: New Jersey, New York, Pennsylvania, and Texas.

    This Tax Section was last updated on August 13, 2013.

  • ORDER STATUS & HISTORY

    ORDER UPDATES:

    We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

    * Excluding items shipped from vendor.

    REGISTERED CUSTOMERS: You may be able to cancel your web item(s) online as long as the order status is "in process." If order status is "shipped," it cannot be canceled. To view your order status, click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL

    NON-REGISTERED CUSTOMERS: Please call toll-free 1 888 888 4757 to determine order status; to cancel it, please have your order number ready.

  • CALIFORNIA CUSTOMER ADVISORY

    WARNING: In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept or served in leaded crystal products sold on this website will expose you to lead, a chemical known to cause birth defects or other reproductive harm. For products containing a carcinogen, this product contains a chemical known to the State of California to cause cancer. For products containing a reproductive toxin, this product contains a chemical known to the State of California to cause birth defects or other reproductive harm.