Help

BG Credit Card

  • APPLYING FOR A CARD

    How do I apply for the Bergdorf Goodman credit card?

    It's simple-just fill out our online application. Please allow ten business days for us to review your application.

    This process is completely secure, and the personal information you submit is protected. We won't release any information concerning your credit application to a third party except in accordance with our privacy policy, which will be mailed to you with your BG credit card.

    I recently applied for a Bergdorf Goodman credit card. What is the status of my application?

    Our review process takes up to ten working days. If ten business days have passed since you submitted your application, please contact Credit Services at 1 800 505 9808 or via email.

  • CONTACTING CREDIT SERVICES

    How can I contact the Credit Services?

    Telephone:

    Credit Services is available from 8am-7pm, CT, Monday through Friday and Saturday, 9am-1pm CT. Call toll-free at 1 800 505 9808. If you are in an international location or cannot use toll-free numbers, please contact us at 214 761 2660.

    Fax:

    You may also fax Credit Services at 214 761 2779.

  • PAYING MY BILL

    Can I pay my bill online?

    You can now make a payment, view and manage your Bergdorf Goodman account online.

    We also offer additional methods of making a payment to your Bergdorf Goodman account:

    By Mail:

    Please mail your payment to:

    Bergdorf Goodman
    P.O. Box 5235
    Carol Stream, IL 60197-5235

    By Express Delivery:

    If you're concerned about your payment arriving by its due date, send it via Federal Express, UPS, or another express delivery service to:

    Bergdorf Goodman/Capital One
    1301 East Tower Road
    Schaumburg, IL 60173

    In Store:

    You may also make a payment by visiting Client Services at Bergdorf Goodman:

    Bergdorf Goodman
    754 Fifth Avenue
    New York, NY 10019

  • MY ACCOUNT

    Can I view my account information and balance online?

    You can now make a payment, view and manage your Bergdorf Goodman account online. You may also get this information by contacting Credit Services.

    Can I update my address online?

    Upon enrollment, your address can be changed using our online account management option. You may also call Credit Services at 1 800 505 9808.

    I have not used my card in several months. Is it still active?

    To find out, please contact Credit Services at 1 800 505 9808.

    How do I close my account?

    Please send your request in writing to:

    Bergdorf Goodman Credit Services
    P.O. Box 729080
    Dallas, TX 75372-9979

    Please clearly state that you'd like to close your account and include the cardholder's name, account number, and statement address.

    You may also call Credit Services at 1 800 505 9808.