Help

Returns & Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. To receive a FREE return, please return within 15 days of delivery using the pre-paid Smart Label located on the packing slip enclosed with your merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

Last Updated June 9, 2014.

Returns & Exchanges
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).

Merchandise shipped with a SmartLabel qualifies for a FREE return if received within 15 days of delivery. If returned more than 15 days after delivery, a return shipping fee will be deducted from your refund.

If you prefer not to use the SmartLabel, please ship the item(s) prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1.888.774.2424.

Gifts
When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, Last Call, CUSP and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card. Simply fill out the packing slip, reason for return, and check the box for Gift Recipient.

Please allow 10 to 14 days for the processing of your return.

Returns & Exchanges last updated October 30, 2014.

Returns for Early Credit
Bergdorf Goodman is pleased to offer Returns for Early Credit for eligible purchases. Credit will be initiated to your banking institution when the U.S. post office scans your return shipping label on your package. Your purchase may not qualify for the Returns for Early Credit program and if so, please follow the Returns & Exchanges process above.

Merchandise shipped with a SmartLabel qualifies for a FREE return if received within 15 days of delivery. If returned more than 15 days after delivery, a return shipping fee will be deducted from your refund.

Exchanges are excluded. For Exchanges, please follow the Returns & Exchanges process above.

To submit online merchandise for an Early Credit request, follow these steps:

1. If you are a registered customer, log in to your account and select the order number from your Order History.

Non-registered customers (Guest) must have the order number (located on the packing slip) and the email address or phone number of the original purchaser. If you do not have this information, please follow the Returns & Exchanges process above.

2. Choose from the eligible item(s) you wish to return and follow the online process/steps to submit your request.

3. Affix the provided SmartLabel associated with the merchandise to the outside of your package and enclose the return section of the packing slip with the returned item(s).

4. Drop your package off at a U.S. post office.

Credit will be issued to the original form of payment. Processing times may vary between payment providers. You will receive an email advising the credit process with your banking institution has been initiated.

Can't find your label? You can print a new label when you log in to your account and select item(s) for Returns for Early Credit.

Returning Gifts Using the Returns for Early Credit Process
If you return a gift using the Returns for Early Credit process, the credit will be issued to the original purchaser. If you do not want the credit to be issued to the original purchaser, please follow the Returns & Exchanges process above.

Click here to get started using Returns for Early Credit!

Returns for Early Credit Last Updated December 18th, 2014.

Other Items
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange.

For cosmetic color consultation, please contact the Bergdorf Goodman store and ask to speak with a cosmetic specialist, who can assist you with selections matching your skin tone and type.

Orders for personalized items cannot be canceled, and personalized items cannot be returned. Please take special care in specifying initials, names, style or color of personalization.

Perishable foods are not returnable. Please call 1-888-774-2424 for questions about perishable items.

Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).

All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt, and must include all original documentation, to qualify for a credit/refund or exchange.

Return/exchange policies for specific items not covered by the above policy -- such as jewelry, fine art, etc. -- will be noted on the packing slip of that item.

Last Updated December 3, 2014.

Store Purchases
Any Bergdorf Goodman merchandise purchased in store should be returned for a refund at the Bergdorf Goodman store where it was purchased.

Gifts
When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, Last Call, CUSP and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.